Solutions Architect

PhishLine is seeking a highly-motivated individual to help prospective customers appreciate the power and value of the PhishLine solution through in-depth product demonstrations and proof-of-concept engagements (POCs).

 

This position will be focused on large accounts that have been qualified as priority prospects by the internal sales team. Creating an effective POC means working with the potential customer to identify their key requirements and then designing and building an effective sample campaign that meets those requirements.

PhishLine helps global organizations measure their end-user susceptibility to real-world, social-engineering attacks and provides immersive, just-in-time training to drive improved behavior on the part of end-users. We are a fast-paced, results-oriented company and we value energy, passion, and creative thinking. Along the way, we take the time to have fun. We recognize and reward excellence, whether it’s a sales person who blows out their number or a Solutions Architect that goes above and beyond for one of our potential customers.

Our Founder and CEO is a veteran software executive with impeccable security industry credentials and a solid history of delivering enterprise-class software solutions.  PhishLine was built for security professionals by security professionals. PhishLine offers advanced metrics, benchmarks, and threat vector analysis that our competitors can’t match.

PhishLine, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PhishLine, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Job Description

As a Solutions Architect, you will be responsible for meeting or exceeding the expectations of the sales team, with the primary performance metric being new annual recurring revenue. The ideal candidate will have a passion for customer service combined with superior communication skills, especially over the phone/WebEx. You must be able to manage your workload in way that is completely transparent to your manager and peers. Candidates must be self-starters with the ability to maintain a high level of productivity with a minimum of supervision.  Solutions Architects may be asked to travel, but 90% of work will be handled over the phone, via email, in the office, or via WebEx.

Required Skills, Characteristics, Duties

  • Self-starting and self-directed
  • Strong critical thinking and analytical skills
  • Ability to provide compelling in-depth product demonstrations and deliver proof-of-concept projects that highlight the value of our service to prospects
  • A patient approach to consultation and training that can help even novice customers come up to speed on social engineering
  • Excellent listening and communication skills
  • A natural empathy with customers
  • An instinctive drive to provide excellent customer service
  • Provide requested campaigns, reports, and other services that are part of our offering
  • Consult with customers to create a year-long plan of campaigns, reports, and training
  • Proactively manage your assigned customers to ensure that they are satisfied and effectively using the product
  • Manage your tasks and projects using the assigned tools in a manner that is consistent and understandable to your peers
  • Meet or exceed customer retention goals
  • Ability to effectively test pending changes to the environment
  • Discover, track, and communicate issues with the products
  • Proficient with MS Office
  • Proficient with WebEx

Desired Skills/Experience

  • 5+ years in a technology service or customer service role
  • Experience managing a large, diverse quantity of customers (with experience prepping for calls, communicating with a large group of customers, and effectively managing workload)
  • Literate in information security topics, especially social engineering threats
  • Literate in basic corporate technology concepts like email and networking
  • Familiar with basic HTML/CSS or graphic design concepts

Compensation

  • Competitive Salary and Benefits

Location / Hours / Travel

  • Full-time, flexible schedule for the right candidate
  • This is a work from home opportunity
  • 30% of time will be spent on the phone
  • 10-20% domestic travel
  • Customers can be global, so odd hours may be required
  • This position will report directly to the Chief Operating Officer

 

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PhishLine, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PhishLine, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.